At Lavender 9, we ship across India and aim to deliver your favourite ethnic wear quickly, safely, and affordably. Please read our shipping policy to understand delivery timelines, charges, and procedures.

Shipping Charges

Order Processing Time

• Orders are processed within 1–2 business days of payment confirmation.
• Orders placed on Sundays or Public Holidays will be processed on the next working day.
• You will receive a WhatsApp / SMS notification with tracking details once your order is shipped.

Delivery Timelines

• Metro Cities (Chennai, Mumbai, Delhi, Bangalore, Hyderabad): 3–5 Business Days
• Tier 2 & Tier 3 Cities: 5–7 Business Days
• Remote / Rural Areas: 7–10 Business Days
• During festive seasons (Diwali, Pongal, etc.), delivery may take 2–3 extra days due to high volume.

Order Tracking

• Once your order is dispatched, a tracking number and courier partner name will be sent to your registered WhatsApp number or email.
• You can track your order on the courier partner’s website using the tracking ID.
• If you haven’t received tracking details within 3 business days of ordering, please contact us.

Our Courier Partners

We ship via trusted courier services including Delhivery, DTDC, Blue Dart, India Post, Xpressbees, and Shiprocket — depending on your location and availability.

Cash on Delivery (COD)

• COD is available for orders up to ₹2,000.
• A nominal COD handling charge of ₹39 will be added at checkout.
• COD may not be available in certain pin codes. You will be notified during checkout.

Failed Delivery / Returned to Origin (RTO)

• If delivery fails due to incorrect address or unavailability of the customer, the package will be returned to us.
• We will contact you via WhatsApp to arrange re-delivery. Re-shipping charges will apply.
• For prepaid orders where the customer refuses delivery without valid reason, refund will be processed minus shipping charges (₹79–₹99).

Shipping charges and policies are subject to change. Please review this page before placing an order. For disputes, jurisdiction shall be Sivakasi, Tamil Nadu, India.