Welcome to Lavender 9 (lavender9.in). By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Lavender 9 is an online ethnic fashion store based in Tamil Nadu, India, offering premium quality kurtis, sarees, salwar sets, and women’s ethnic wear. Our registered business address is:

D.No. 5/355/51, Srinivasa Nagar, Vembakkotai Road, Thayilpatti – 626128, Sivakasi (TK), Tamil Nadu, India.
Email: info@lavender9.com  |  Phone: +91 97903 16977

2. Acceptance of Terms

By visiting, browsing, or making a purchase on lavender9.in, you confirm that:

• You are at least 18 years of age or accessing with parental consent.
• You accept these Terms & Conditions in full.
• You agree to our Privacy Policy, Refund Policy, and Shipping Policy.
• You will not use this website for any unlawful or prohibited purpose.

3. Products & Pricing

• All prices listed on lavender9.in are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to modify prices at any time without prior notice.
• Product images are for representation purposes. Actual colours may slightly vary due to photography lighting or screen display settings.
• Size charts are provided as guidance. We recommend checking measurements before ordering.
• We offer sizes M, L, and XL. Availability may vary by product.
• We reserve the right to limit quantities or discontinue products without notice.

4. Placing an Order

• By placing an order, you confirm that all information provided (name, address, phone number) is accurate and complete.
• We reserve the right to cancel any order if payment fails, product is out of stock, or if we detect fraudulent activity.
• You will receive an order confirmation via email/WhatsApp after successful payment.
• Orders once placed cannot be modified. For cancellation, please contact us within 12 hours of placing the order.

5. Payment Terms

• We accept payments via UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
• All online payments are processed through Razorpay — a PCI-DSS compliant secure payment gateway.
• Lavender 9 does not store any payment card information.
• COD orders are subject to availability in your pin code and may carry a nominal handling charge.
• In case of payment failure, the amount (if deducted) will be refunded to your source account within 5–7 business days.

6. Shipping & Delivery

Please refer to our detailed Shipping Policy for complete information on delivery timelines, charges, and courier partners. In summary:

• Orders are dispatched within 1–2 business days.
• Pan India delivery within 5–8 business days.
• Free shipping on orders above ₹999.
• Lavender 9 is not responsible for courier delays beyond our control.

7. Returns & Refunds

Please refer to our detailed Refund & Returns Policy. In summary:

• Returns accepted within 7 days of delivery with valid proof.
• Items must be unused, unwashed, and with original tags.
• Sale items are non-refundable.
• Refunds processed within 5–7 business days after approval.

8. Intellectual Property

• All content on lavender9.in — including logos, product images, text, designs, and brand name — is the exclusive property of Lavender 9.
• Reproduction, distribution, or commercial use of any content without written permission is strictly prohibited.
• Unauthorised use may result in legal action.

9. User Conduct

You agree NOT to:

• Use the website for any fraudulent, illegal, or harmful activities.
• Submit false orders, returns, or payment chargebacks fraudulently.
• Attempt to hack, disrupt, or damage the website or its services.
• Copy, scrape, or reproduce website content for commercial purposes.
• Post false, misleading, or defamatory reviews about products or our brand.

10. Privacy Policy

Your personal data is collected and processed in accordance with our Privacy Policy. By using this website, you consent to such processing. We do not sell your personal information to third parties.

11. Disclaimer of Liability

• Lavender 9 provides this website and its products “as is” without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• We are not responsible for any loss arising from delivery delays, courier mishandling, or events beyond our control (Force Majeure).
• Maximum liability of Lavender 9 in any case shall not exceed the order value paid by the customer.

12. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to the use of lavender9.in shall be subject to the exclusive jurisdiction of the courts in Sivakasi, Tamil Nadu, India.

These terms comply with applicable Indian laws including the Consumer Protection Act 2019, Information Technology Act 2000, and E-Commerce Rules 2020.

Lavender 9 reserves the right to update these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the revised terms. Last updated: April 2025.