Lavender 9
Privacy Policy
Privacy Policy
Last Updated: April 2025 | Lavender 9, Thaiylaptti, Sivakasi, Tamil Nadu
At Lavender 9, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we use it. Please read this policy carefully.
When you visit our website, register an account, or make a purchase, we collect the following types of information:
- Personal Details: Full name, email address, phone number, and WhatsApp number
- Delivery Information: Billing and shipping address, city, state, and PIN code
- Order Information: Products purchased, size preferences, and order history
- Payment Details: Processed securely through third-party gateways â we do not store card or UPI details
- Browsing Data: Pages visited, time spent on site, device type, IP address, and browser information
We use the information we collect for the following purposes:
- â Process and fulfill your orders, including shipping and delivery
- â Send order confirmations, invoices, and delivery updates via Email / WhatsApp
- â Provide customer support and respond to queries
- â Send promotional offers, new arrivals, and festive collection updates (with your consent)
- â Improve our website experience and personalize product recommendations
- â Analyze website usage to enhance our services
- â Comply with legal obligations under Indian law
- â Detect and prevent fraudulent transactions
We do not sell your personal information to any third party. We share your data only in the following limited circumstances:
| Party | Purpose |
|---|---|
| Shipping & Logistics Partners | To deliver your orders to your address |
| Payment Gateways (Razorpay, UPI) | To process transactions securely |
| Hosting & Cloud Providers | For website operations and data storage |
| Marketing & Communication Tools | To send emails or WhatsApp updates (with consent) |
| Legal Authorities | When required by applicable Indian law or court order |
We use cookies to improve your browsing experience on our website. Cookies help us:
- Remember items in your shopping cart
- Keep you logged in to your account
- Understand how visitors use our website
- Show you relevant product recommendations
We retain your personal data for as long as:
- Your account remains active on our platform
- It is needed to fulfill orders and provide after-sales support
- Required by applicable Indian law (e.g., GST records for 6 years)
After this period, your data is securely deleted or anonymized.
We implement appropriate security measures to protect your personal information:
- đ SSL Encryption (HTTPS) for all data transmitted on our website
- đĨī¸ Secure, access-controlled servers for data storage
- đĨ Limited employee access to personal data on a need-to-know basis
- đ Regular security assessments to identify and address vulnerabilities
Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights:
View the personal data we hold about you
Fix inaccurate or incomplete information
Request erasure of your personal data
Opt out of marketing communications anytime
Assign a representative to act on your behalf
Lodge a complaint with the Data Protection Board
To exercise any of these rights, please contact us using the details below.
By providing your phone number during checkout or registration, you consent to receiving:
- Order confirmations and shipping updates
- Promotional offers, new arrivals, and festive sale alerts
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated versions will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.